This is really quite simple. To move your site without any interruption please follow these instructions:
1. Order web hosting from us.
2. Upload your web site to the temporary address we give you.
3. Contact the company you registered your domain name through and ask them to change the name servers to: ns1.redefinedesign.com ns2.redefinedesign.com
4. Once the name servers are changed it takes about 48 hours for the domain to move over to point to your new Redefine account.
5. When this is complete, contact your previous web host and cancel your account.
Tip: to know when the move is complete add something to the versoin of the site uploaded to our temporary address, like an "x" at the bottom of the front page. That way you can tell if the domain is pointing to our server or the old one.
Can you host subdomains?
Yes! Our premium plans include up to 50 subdomains. For further information Click Here.
Do you support Microsoft FrontPage?
Yes! All our Premium hosting plans come with FrontPage extensions at no extra charge. We also sponsor the Newbee FrontPage FAQ website which you may find helpful:
What sort of support can I expect from Redefine Hosting?
We pride ourselves on our unbeatable support service. We have developed a huge Web Hosting Support Manual which has in depth articles on all the features of your account. We encourage all our customers to become familiar with this and use its built in search facility to find help instantly. This is backed up by 24/7 priority support from human beings. For more information visit our Support Page.
Do you offer a guarantee?
Yes! We are so confident you will be happy with our web hosting services that we offer a 30 day, no quibble money back guarantee.
For further details Click Here.
Can I have MP3's or Videos on my site?
Yes, provided you own the copyright to them..........
Can I have pornography on my web site?
No, we have a zero tollerance policy towards pornography and other adult related content.
Please see our Terms and Conditions of Service for full details.
I want to sell things on my web site, will your shopping cart help me do this?
You need to start from the other end. Work out how you are going to process credit card transactions, then find a shopping cart that suits that method, then find a suitable hosting plan. If you are not an established business you will find it difficult to get a merchant account so you might be safer starting with Paypal: www.paypal.com This has its own shopping cart which can be used with any of our hosting plans.
Can I use an Apple Mac with Redefine Hosting?
We are asked this a lot but it is not really a valid question. The internet was designed to allow computers to communicate with each other regardless of operating system. This is done using standard protocols like smtp and http. As long as you have an internet connection, a web browser (and you must have these if you are looking at this web page), and a web design program you can use any web host and this includes Redefine Hosting.
All sites are hosted on rack mounted Pentium servers with a minimum 1GB RAM.
What backups do you run?
We store daily, weekly and monthly backups of each web site we host. Our servers also have spare disk drives installed so in the event of a hard disk failure we can restore all sites quickly.
What operating system are your servers running?
Our Premium and Advanced plans are hosted on servers running Apache web server under Fedora Linux. This is a highly stable operating system, integral to our aim of achieving 100% uptime for your web site
Why is your bandwidth not "unlimited"?
When we set up Redefine Hosting we wanted it to be the most reliable and honest web hosting company on the Internet. Many companies quote "unlimited" or "unmetered" bandwidth allocations, but in the small print you will find that they have the right to remove your site without warning if you are using too much bandwidth. Put simply, this means they have a limit but they are not prepared to tell you what it is. They need to have this clause because bandwidth (or data transfer) costs money. The telecom companies that provide internet connectivity charge for every GB of transfer on their networks and many "unlimited companies" have found that they cannot sustain their service without regularly removing accounts.
Redefine Hosting has a proper, sustainable, business model which offers high bandwidth allocations to all our customers with no automatic removal of sites for exceeding their allocations. We tell you how much bandwidth you have and give you a meter (in your control panel) to monitor your use of it.
We currently accept MasterCard, Visa, American Express. We also accept paypal payments.
Why has my site been suspended?
The reason should be displayed in place of your web pages.
You have gone over your bandwidth allocation.
You should monitor your bandwidth usage through the control panel every week or so and contact us if you are likely to go over your limit.
Your credit card has failed.
If your credit card fails for monthly payments and you do not respond to our emails then we will suspend your site. Its possible we do not have an up to date email address for you. Please contact us if this happens. Sites suspended for non payment are deleted after 10 days unless you contact us to make other arrangements.
Your annual hosting plan has not been renewed.
We send out one reminder per week for six weeks prior to the renewal date of annual plans. If you have not renewed we suspend the site for 10 days and then delete it. By suspending the site, we hope you will contact us with an up to date email address.
